Return & Exchange Policy
100% Satisfaction Guarantee, 30-Day Return Policy
If for any reason you’re not satisfied with any of the items you bought, just return them postmarked within 30 days of the purchase date, and we’ll give you back 100% of the purchase price. Any returns which we receive postmarked later than 30 days after the purchase date will be charged a 25% restocking fee. Items must be returned in like-new condition (no marks, creases, or smoke odor) and you are expected to cover the cost of return shipping.
If any items need to be returned because they were damaged in our shipment to you, please contact us to arrange for replacement, and we will pay the cost of return postage.
If you would like to get other items in exchange for your return, please place a new order, and we will refund you when we process your return.
For all returns, please package well. Please insure your return if you want coverage for damage in shipping.
Send with a copy of your sales receipt to our shipping warehouse:
Cragged Ridge
Attn: Returns
9849 Township Road 554
Holmesville, OH 44633
If you are located outside the United States, please contact us for return arrangements.
Most returns are processed within a week of receiving them, and you will receive a confirmation email. Refunds are usually credited back via the original payment method.